Refund policy
Return and Refund Policy – MimiHood
Right of Withdrawal (Diritto di Recesso) In accordance with EU Directive 2011/83/EU and Italian Legislative Decree 206/2005, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, contact us at mihal.ayekpah29@gmail.com before the 14-day period expires. We will confirm receipt of your request promptly.
Return conditions Items must be returned in their original condition, unused, and in their original packaging. The following items are excluded from the right of withdrawal: [list any exceptions, e.g. sealed hygiene products that have been opened].
Return shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds Once we receive and inspect the returned item, we will process your refund within 14 days using the same payment method used for the original purchase.
Defective or incorrect items If you receive a damaged or incorrect item, please contact us within 5 days of delivery at mihal.ayekpah29@gmail.com with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Contact mihal.ayekpah29@gmail.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mihal.ayekpah29@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mihal.ayekpah29@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mihal.ayekpah29@gmail.com.